Contact Us
For your convenience, we've gathered all contact information onto one page. To contact us by email or phone, please click here for all options.

Areas we ship to
At the present time, we only ship to the Continental U.S., Alaska, Hawaii, U.S. territories, Puerto Rico, and Canada.

P.O. Box customers - please try to use a regular street address where possible. UPS allows for faster service, better tracking and accountability than postal mail.

Shipping time
Orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

Return / Exchange Policy
Products are warranted solely by the manufacturer. The complete warranty is included with the product and is subject to the conditions set forth by the manufacturer. PCE offers an exclusive 10-day exchange/refund policy on mail order and web purchases. Please note: defective computer software and opened pre-recorded DVDs and CDs may be exchanged for same title only. For health reasons, in-ear headphones and some personal care items that have been opened may only be exchanged if defective and for the same item. All retail store purchases require your PCE itemized receipt for return or exchange.

Computers from Apple, Compaq, Hewlett-Packard (HP), Acer, Sony, Asus and Toshiba are not returnable once the hard drive has been intialized. Sony portable Playstations and Apple ipods are not returnable once opened, and are supported by the manufacturers only. All of these manufacturers stand behind their products 100% and insists that all defects be handled through them directly. In addition, the manufacturers must service certain laser printers and fax machines. Technical support phone numbers for these products are available in the manual included with the product. For all defects, we recommend that you call the manufacturer first.

Software, and pre-ordered music and video products, once opened, are returnable only if defective, and then only for replacement by the same title. Most software packages will have the minimum system requirements posted on the outside of the box. Please make sure your computer meets thoes requirements before removing the shrink-wrap.

If your package has arrived damaged, missing items, or otherwise tampered with, please contact the carrier (UPS, FedEx, etc.) and our Customer Service department immediately. Any delay in contacting us may results in the inability to file a claim on your behalf. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from PCE (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at (800) 217-8719. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

• All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
• A copy of your original invoice must be included in your return package.
• Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
• Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments.

We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.

Cancel Or Change An Order
If you need to cancel or make a change to your order, please call us immediately at 1-800-270-8719. Emailing is not effective for this purpose, as your order may ship before we can respond to your email.

If we cancel an order you placed with us, we offer you the opportunity to receive a substitute or alternative item by calling our Toll Free Sales department at 1-800-270-8719 and speaking with one of our sales representatives referencing your cancelled order number. As an accommodation for your understanding and loyalty to PCE, we will ship you your new selection for FREE. This offer is limited to Ground Service only and excludes freight items and movies or music titles. If your cancelled item is a freight item, please still call us and we will work out an acceptable accommodation.

If your product was a Music or Movie title, please be aware it is our policy to cancel that portion of the order that we cannot obtain in a short period of time. If we do not have a music or movie title in our vast inventory, we order it from a distributor. If our distributor is out of stock, we then order it from a back-up distributor. If all sources are out of stock, it is our experience that the title is currently unavailable. We cancel that title as a convenience to you so that you are free to look elsewhere for it.

Authorized Reseller
PCE is proud to be an Authorized Reseller for the brands that we carry. When you buy from an authorized reseller, you are assured of a high level of reliability and honesty. We buy directly from the distributers, so that you receive only factory-fresh merchandise, with full USA warranty. All the accessories that are packed in the box by the manufacturer will be there. Any rebates, special offers, etc. that are offered by the manufacturer will be honored by them in the U.S.A.

The quality manufacturers & distributers we are partnered with have product specialists who hold regular training sessions with our sales staff, assuring a high level of product knowledge. We have to satisfy their standards in order to become an authorized reseller. We are also a member of the Better Business Bureau On-line. Our high level of service continues after you have made your sale. Our knowledgeable Customer Service representatives can assist you with the delivery, exchange or return of your purchase.

Before you purchase from an unauthorized dealer, you should consider the following. Some unauthorized dealers sell products with the serial numbers altered, or entirely removed so that the manufacturers cannot track how they obtained these units. This voids the warranty. Some unauthorized dealers sell "grey goods" or "parallel import" versions of the products. These are similar versions that were not intended for distribution in the U.S.A. In some instances, the manufacturers will not honor the warranty or rebate offers on products that are not imported or sold through their approved sales networks. Some of these products can have different voltages, different accessories, or instruction manuals that are not in English. Even when the merchandise is the legitimate U.S.A. version, some unauthorized dealers will take accessories (such as a camcorder battery or AC adapter) out of the sealed carton, and sell them to you separately at an additional cost. Some dealers will sell refurbished products without informing you of this.

In an industry where websites and companies come and go, PCE has been serving the public for over 10 years. We will be here after you have made your purchase, while many others will be a memory. When you buy from us, you do so with peace of mind.

Sales Tax
PCE only collects sales tax on orders being shipped to an address within California State. Sales tax is calculated to be the same as your local California sales tax. There is no tax collected for orders shipped outside of California State.

Secure Shopping
You can shop at www.PCExpertServices.com online with confidence. We have partnered with Intuit Payment Solutions to offer safe and secure credit card and electronic check transactions for our customers.

The company adheres to strict industry standards for payment processing, including:

• 128-bit SSL encryption with Internet Fraud Prevention

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

 

Payment Methods
We accept Visa, MasterCard, American Express, Google Checkout, PayPal and the PCE Gift Card.