Privacy | PC Expert Services

Privacy Notice Table Of Contents:

Our Commitment to Privacy
The Information We Collect
Request For Services
Profile
Cookies
Security
Customer Service
The Way We Use Information
Legal Proceedings
Our Commitment To Data Security
Our Commitment to Childern's Privacy
Links
Surveys & Contests
Notifiaction Of Changes
Your Consent
How To Contact Us

Our Commitment to Privacy:

We know that privacy on the World Wide Web is an important concern to our customers. We use the information we collect to better understand your preferences, respond to your needs and enhance your overall experience on our web site. We do not sell, trade or rent your personal information to others and do not divulge information except as outlined in this privacy policy. (See Sharing)

The information we request, such as your name, mailing address and e-mail address will be used to fulfill your requests for information and assistance regarding our products and services. If you indicate an interest in receiving updates we may periodically send you information about other products and services that we feel may be of interest to you. If your specific request is part of a collaborative marketing program with one of our selling partners or requires action by them to fulfill your request, we may pass your contact information to them for follow-up. However your information will otherwise be used only by PC Expert Services, its parent and subsidiary companies. We will not sell or make your information available to other companies who want to tell you about their products without your consent. As our privacy policy continues to evolve we will continue to place the latest version on this web site.

This privacy statement policy has been created to explain how the PC EXPERT SERVICES collects and utilizes information obtained your site visits.

This Privacy Policy covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site or when collected from other sites that may be linked to this one.

If users have questions or concerns regarding this statement, they should first contact the PC EXPERT SERVICES by using CONTACT.

The Information We Collect:

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

Request for Services:

This site contains several areas where a visitor may request services (for example to request a quote, evaluation loaner, or reseller referral) offered by PC EXPERT SERVICES or to provide feedback. To fulfill these requests PC EXPERT SERVICES may collect some required information as well as optional information that will help us satisfy your requests.

Profile:

We store information that we collect through registrations, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. Select information from your profile may be shared together with 3rd parties if required to satisfy your request. (See "Sharing" below.)

Cookies:

A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

Cookies may be used to customize delivery of content or enable special convenience features on our site. For example, by registering for our site, a cookie may be set so that users would not have to log in a password more than once or re-enter their contact information into forms, thereby saving time while on our site. If users reject the cookie, they may still use our site but may have to log in again to access some areas of our site. For example, the user will not be able to take advantage of materials available in our download areas without registering and accepting the resultant cookie. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.

Security:

This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration form asks users to enter personal information (such as name address, phone, e-mail, etc.), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we take additional measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our technical support team or a sales representative) are granted access to personally identifiable information.

Customer Service:

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user's wishes.

The Way We Use Information:

These are the instances in which we will share users' personal information:

In specific instances where a visitor's request requires action by one of our Authorized Reseller Partners, the PC EXPERT SERVICES may forward information from the customer's profile. For example, to fulfill a request for quotation, PC EXPERT SERVICES may forward the pertinent details such as contact information, intent to purchase (time, quantity, models, etc.) as well as any special requests. Your information is forwarded only for this specific one-time use and once transferred is subject to the policies of the reseller partner.

For some marketing activities PC EXPERT SERVICES may enlist the help of a 3rd party provider who may temporarily need to handle your information but will not be given rights to use for non-PC EXPERT SERVICES purposes. For example, during a direct mail campaign, where we may send you announcements per your permission preferences, we may use a 3rd party mailing house. In this case mailing lists are transferred to the 3rd party for the specific purpose of addressing the marketing materials. However, this personal information may not be used by the 3rd party for any other use.

Legal Proceedings:

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Childern's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Links:

This Web site contains links to other sites. Please be aware that we, PC EXPERT SERVICES, are not responsible for the content or privacy practices of such other sites. We distinguish these 3rd party web sites by methods such as either opening them in a separate browser window or within a frame indicating the area within is not part of our site. In these instances the privacy policy of the Brother International Commercial Division web site will not apply. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that you visit. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests:

Occasionally our site may invite users to participate in surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest or survey sponsors to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.

Notification of Changes:

If we decide to change our privacy policy, we will post those changes to this privacy statement, accessible from the PC EXPERTSERVICES.com homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. In some cases we may also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted.

Your Consent:

By using our web site, you consent to the collection and use of this information as outlined in this privacy policy.

How to Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 1(800) 270-8719 or send us an email at pce@pcexpertservices.com.